Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with any specific terms and conditions applicable to a product which can be found on the product descriptions page for returning a product.

In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.:

1. The return has to be in compliance with the Return Policy associated with the product category.
2. Vibrant Living should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased, within the period mentioned in the returns policy.
3. Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.
4. The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
5. The returned products are subject to verification and quality checks by the sellers selling on Vibrant Living in order to determine the legitimacy of the complaint or return.
6. If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to other store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user manuals, warranty card and invoices, accessories, freebies and boxes received. Store reserves the right to accept the product and after quality check.
7. You should fill the Return Form provided by Vibrant Living with the originally delivered package or made available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.
8. The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable

All products cannot be returned. Some of the products that cannot be returned are:

1. Personal and beauty care or other consumables.
2. Products that have been used or installed.
3. Products damaged due to misuse of product or products having incidental damages due to malfunctioning.
4. A product with defects not covered under manufacturer’s warranty.
5. Products with tampered or missing serial numbers.
6. Personalised or engraved products or customised products.
7. Products sold in sets or combinations cannot be returned individually.
8. Any other product depending upon the Return Policy in force.

If You are unable to inform Vibrant Living of the receipt of a damaged or defective product or the product is not as per specifications of Your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, Vibrant Living or Seller shall not be obliged to accept the returned product or be liable in this regard. In the event, such product is sent to Seller, the product will be returned to the Customer and the same needs to be accepted from Seller or assigned logistics service provider. Vibrant Living or seller will not be responsible if the product is not accepted and no refund will be issued.

Returns of damaged, defective or other products eligible for return are accepted as under:

1. In the event You receive a damaged or defective product or a product that does not comply with the specifications as per Your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online (if such facility is available) as per the Returns Policy.
2. Upon receiving Your return request, Vibrant Living shall verify the authenticity and the nature of the request and if the request is genuine, Vibrant Living will inform the seller of the return request and will ask the seller for a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 4-6] business days to process Your request for return of products.
3. Vibrant Living or Seller may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS notification at Your email address or mobile number provided to Vibrant Living. In the event Vibrant Living is unable to arrange pick-up, Vibrant Living will notify You regarding the same and You will be required to send the product to the seller at the provided address using a reputed courier service in Your area.
4. For return of large and bulky products such as televisions, refrigerators, air-conditioners, etc. the seller will arrange for pickup.
5. If Your pin code is not serviceable, Vibrant Living may ask You to ship the product to the seller using a relevant and available logistics service provider or Indian Postal services. Customers are required to submit the shipping information of the self-ship by contact Customer Service. In the event the details are not provided and the shipment arrives without returns form or invoice, the refund may be delayed.
6. Upon receipt of the returned product by the seller and successful completion of the quality check, You will receive an email or SMS confirmation at the email address or mobile number provided to Vibrant Living.
7. You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges You paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed with You.

You expressly acknowledge that the seller is solely responsible for the damaged or defective product or a product that does not meet the specifications of Your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that You may have in relation to such products and Vibrant Living shall not in any manner be held liable for the same. In the event of dispute, Vibrant Living will coordinate with You and the seller to reach an amicable solution. For certain products Vibrant Living is only a facilitating link and an Intermediary as per definition under Information Technology Act, 2000 and rules framed thereunder, between You and the seller and Vibrant Living will not be liable in any manner.